Body Language Basics
Whether you work in sales or management, it is essential to understand the body language of others and exactly what your own body is communicating. During this course you’ll learn how to define body language, how to interpret basic body language, and how to practice your own body language skills.
$ 29
$ 29
Communication Strategies
This Communication Strategies course will help participants understand the different methods of communication and how to make the most of each of them. This course focuses on how communication can be used between employees in order to promote positivity and enhance workplace productivity.
$ 29
$ 29
Change Management
Having a smooth transition when change occurs is important in any situation. This Change Management course will teach employees and employers who have leadership roles, how to implement changes more smoothly, how to have those changes better accepted and helpful tools for managing staff reactions to change.
$ 29
$ 29
Conflict Resolution
This training course will teach participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Participants will also be provided a set of skills in ‘solution building’ and ‘finding common ground’. Knowing how to deal with conflict is important for every organisation no matter what size.
$ 29
$ 29
Customer Service
This three part Customer Service course looks at the different types of customers and how employees can serve them better and improve their customer service in the process. Participants will gain a strong skill set including in-person and over the phone techniques, how to deal with difficult customers, and how to provide exceptional customer service in order to generate return business.
$ 39
$ 39
Time Management
Personal time management skills are essential for professional success in any workplace. This Time Management course will cover strategies to help participants learn these crucial strategies of how to manage time efficiently. Participants will learn skills to do with personal motivation strategies, delegation, organisation tools, and crisis management.
$ 29
$ 29
Delegation Skills
This training course highlights the various ways in which delegation in the workplace can have a positive effect on business. This course also covers the Five Principles of Delegation; how to delegate effectively; and how to know when it’s the right time and place to delegate.
$ 29
$ 29
Social Media Awareness
This training course extensively covers best practices in relation to using social media in and outside of the workplace. The course also focuses on employee responsibilities when engaging with different social platforms, and some do’s and don’ts when it comes to interacting with coworkers on social media.
$ 39
$ 39
Harness the Power of Social Selling
In this 3-course bundle, you will learn about the attributes of social selling, how to generate business leads and how to apply social selling strategies in social media. You will also develop an understanding of the power of leveraging different platforms and how to measure your results. Further, you will learn how to develop a social media marketing plan and explore blogging via some of the major social media sites. This course focuses on how specialty sites and social media management tools can take your social media marketing to the next level. Finally, you will learn the essential elements of a story marketing campaign, from a review of your company message and brand, to the elements of good storytelling that connects and engages with your customers.
$ 89
$ 89
Selling Smarter
The sales industry keeps evolving, and that means you need to sell smarter. Today’s successful salespeople focus on personal efficiency and delivering more to existing customers through customer-focused selling. In this 3-course bundle, you will learn why consultative and customer-focused selling are so important. You’ll also learn about the sales cycle, setting goals, ways to increase your average sale, manage your body language, expand your communication skills and identify where to find new clients. Further, this course will give you some techniques to overcome objections, identify buying signals and close the sale.
$ 89
$ 89
Business Leadership
At its core, leadership means setting goals, lighting a path, and persuading others to follow. This 3-course bundle will show you how leaders can get their message out in a way that inspires. You will learn about various leadership models and develop skills to build trust, manage change, resolve conflict, solve problems and lead effective meetings. Good leadership also requires the ability to perform effective performance reviews, this course finishes with an in-depth look at the entire performance management process including the various types of performance reviews often used with a focus on goal setting, feedback strategies, and techniques for handling performance problems.
$ 89
$ 89
Certificate of Revenue Management Foundations
This non-accredited course provides step-by-step training on the foundations of revenue and yield management and is industry-recognised as the entry level certification in revenue management. Access to YIELDMAX, the online simulation game, is also included. This course is accommodation focused, however, the concepts taught can be applied to all business models where the optimisation of perishable inventory is required, such as an airline seat, cruise ship cabins and advertising space. Six (6) Modules - Total Length: 10-15 hours of self-paced learning
Order directly from this link
$ 197
$ 197
Order directly from this link
General First Aid Awareness
Developed in conjunction with Baseline Training, this general awareness course provides a sound all-round knowledge of common first aid situations. It is suitable for company wide viewing and equips staff with basic knowledge on how to react in everyday situations and what to do to assist casualties.
$ 69
$ 69
Fire Safety and Evacuation
Awareness course that covers different types of fires, types of extinguishers, PASS system for operating extinguishers, evacuation procedures and best practice policies to ensure staff safety in such an emergency. Suitable for all staff.
$ 49
$ 49
Level 1: Food Hygiene Course
A “must do” course for those working in the food industry covering safe receival, storage, preparation, cleaning and personal hygiene practices for all areas of the food industry. This is a Nationally Recognised Training Course developed in conjunction with Prime Skills. (RTO #21317)
$ 99
$ 99
Introduction to Australian Food Safety Requirements
A non-accredited Food Hygiene course that covers the everyday issues faced in the hospitality, health and food processing industries. Used by our clients as a ‘refresher’ for staff who have previously undertaken the Level 1 Food Hygiene Course and also as best practice training for any staff that may come into contact with food during their work duties as part of multi-tasking activity.
$ 69
$ 69
Allergen Awareness for the Food Service Industry
Developed in conjunction with the Gourmet Guardian, this course features expert interviews and case studies. The course has been specifically designed for the food service industry to meet the Australian requirements for identifying the main food allergens and intolerances and provides practical examples on how to prepare allergen free meals and provide accurate information for customers. The only online course of its type in Australia covering the issues staff must know to protect their business and customers as food allergens and intolerances become common place
$ 79
$ 79
Manual Handling Awareness
A general awareness course covering the anatomy of the spine, correct lifting techniques, risk assessment and much more. Suitable for all staff in all industry sectors. Developed in conjunction with highly respected Occupational Rehabilitation and Physiotherapy consultants.
$ 59
$ 59
Workplace Health and Safety
Suitable for all staff this course identifies WHS responsibilities and risk management procedures and is suitable for all staff.
$ 65
$ 65
Diversity in the Workplace
This course is designed to inform participants of how diversity in the workplace can be achieved, as well as the various benefits it can have on a business and fellow employees. It covers the types of discrimination employees need to be aware of when interacting with people of various ages, abilities, cultural and religious backgrounds
$ 29
$ 29
Bullying and Harassment in the Workplace
Bullying and Harassment in the workplace isn’t something that’s tolerated in the workplace, but have you really trained your staff properly? Do they know what their legal obligations are? This course has been peer reviewed by employment law experts Ellem Warren Lawyers and includes a number of scenario based assessments.
$ 49
$ 49
Equal Employment Opportunity and Anti-Discrimination
Providing your staff with adequate training in Discrimination and Equal Employment Opportunity (EEO) is a legal obligation you can’t ignore. engaging online courses has been peer reviewed by employment law experts Ellem Warren Lawyers so you can be sure content is not only current but also correct. Suitable for a National audience.
$ 49
$ 49
Cyber Security Awareness
Cybercrime affects not only your personal or organisation’s computers, but also any mobile device connected to the network. This course covers topics such as Email Protection, Passwords, Encryption, and Social Engineering Prevention in order to give you a wider understanding of why cyber security is important, particularly if working remotely at home.
$ 39
$ 39
The Australian Privacy Act Overview
The Privacy Act 1988 regulates the collection, storage, use and disclosure of personal information about individuals in Australia. Minimum standards are required in the collection, use, maintenance and disclosure of personal information, and individuals have certain rights to access and correct their personal information. Staff awareness of personal data and knowing how to handle this safely is not only good business practice...it’s the law.
$ 35
$ 35
GDPR Awareness for Australian Businesses
The European Union’s General Data Protection Regulation (GDPR) came into effect in May 2018 and affects businesses based in Australia who deal with customers in Europe. The GDPR requires any individual, company or organisation which offers goods or services to individuals within the European Union, to take a series of measures to keep personal data safe. Penalties for failing to have adequate data protection measures in place are severe. This staff awareness course takes a closer look at GDPR and explains its implications for Australian businesses.
$ 45
$ 45
Office Workstation Ergonomics
Designed to teach employees how to correctly set up their workstation so that it fits their individual needs. This course also outlines how to correctly arrange work desks, chairs, computers, and keyboards so that they comply with good ergonomics, and covers general workplace layouts and behaviours
$ 39
$ 39
Chain of Responsibility - General
This course will introduce you to the Chain of Responsibility (CoR) requirements for people who work in the transport industry, particularly with heavy vehicles. The course covers the main roles within the transport industry, what responsibilities those people have, and explains how the CoR applies specifically to them. It also looks at how to identify CoR breaches, and what the penalties are.
$ 69
$ 69
Hazardous Chemical Awareness
A general awareness course that covers preventative measures, risk assessment, SDS interpretation, PPE, common types of hazards together with chemical storage and disposal.
$ 49
$ 49
Asbestos Awareness
A general awareness course covering legal obligations, types of asbestos, common uses, risk assessments and protocols surrounding removal and disposal.
$ 49
$ 49
Armed Robbery Awareness & Prevention
Considered essential training for those front line staff handling cash on a regular basis or those involved in retailing of high value or convenience items often targeted by armed robbers.
$ 79
$ 79
Bed Bug Awareness
This course is designed to inform staff in the hospitality and accommodation industries about bedbugs, their life cycles and how to eliminate them. The course covers the Code of Practice for the Control of Bed Bug Infestation in Australia and is specifically targeted to reduce the likelihood of any possible litigation against you or your place of work as a result of bedbug infestations.
$ 59
$ 59
Mental Health Awareness (Part 1)
Developed as a two part course in conjunction with Learning Curve (UK) and Jonathan Lincolne (Clinical Psychologist). Part 1 is approx 45 minutes in duration and covers topics such as the key components of Mental Wellbeing, Stress, Depression and Anxiety. Considered essential training for all employees in the modern workplace this course educates you on identifying symptoms, the triggers and how to best direct people to qualified support networks.
$ 89
$ 89
COVID-19 Return to Work
Work practices and standard operating procedures have changed significantly as a result of COVID-19, and are likely to remain that way for some time. Employers have a responsibility to educate staff on additional hygiene and physical distancing policies and procedures to create a safe working environment. This course has been developed with input from food safety subject matter experts and provides essential information for both employers and employees to reopen businesses safely.
$ 29
$ 29